Refund policy

At HHM Enterprises, customer satisfaction is our priority. We strive to ensure that every product delivered meets our quality standards. However, if you are not fully satisfied with your purchase, our return and refund policy is designed to provide a simple and fair solution.

Eligibility for Returns

Customers may request a return if the product meets the following conditions:

  • The return request is made within 7 days of receiving the order.
  • The item received is damaged, defective, or incorrect.
  • The product is unused, in its original condition, and in the original packaging with all tags and accessories included.

HHM Enterprises reserves the right to reject return requests if the product shows signs of use, damage caused by the customer, or missing original packaging.

Non-Returnable Items

Certain products may not be eligible for returns due to hygiene, safety, or product nature. These may include:

  • Personal care or hygiene products once opened
  • Perishable grocery items
  • Products marked as non-returnable or final sale

Return Process

If you wish to return a product, please follow these steps:

  1. Contact our customer support team with your order number and reason for return.
  2. Provide clear images of the product if it is damaged or incorrect.
  3. Once the request is reviewed and approved, instructions for the return process will be provided.

Customers should not return items without prior approval from HHM Enterprises.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds may be processed through bank transfer, store credit, or another appropriate method, depending on the payment method used.
  • Refund processing may take 5–10 business days after the returned product is received and verified.

Shipping charges may not be refundable unless the return is due to an error on our part (such as sending the wrong or damaged item).

Exchange Policy

If you receive a defective or incorrect product, HHM Enterprises may offer an exchange or replacement subject to product availability.

Contact Us

For return or refund requests, please contact us on WhatsApp at +92-345-5544033 with your order details. Our team will assist you in resolving the issue as quickly as possible.